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Delivery & Returns

Standard UK Delivery
I offer FREE Delivery on all orders delivered within the UK! I ask that you allow me up to 10 working days for me to create your items and get them in the post. Items are delivered via Hermes who aim to deliver within 2 working days although it can sometimes take longer. All items come with a tracking number which is emailed to you once they are dispatched.
If you need your orders sent faster or would prefer me to post your order using the 'Signed For' service please let me know before placing your order by sending an email to mailmadebyjade(at)

International Delivery
DO offer worldwide international shipping! I just ask that you email me at mailmadebyjade(at) if you wish to place and international order as I will need to send you instructions on calculate shipping for your order. When ordering internationally please be aware that custom charges may apply. Do email me at mailmadebyjade(at) if you'd like to place an international order - I'd love to hear from you!
As some of my products are made to order we cannot accept returns on all products so please read this policy carefully:
Non-Custom Pieces
I can accept returns on non-custom pieces which are unworn/unused up to 14 days after the date of delivery. 
Custom pieces
For custom pieces e.g. custom phone covers or jewellery that has been made to a specific size, I can accept returns on these items only if they are faulty. This is because they have been made to order and it is unlikely that I will be able to resell them.
International Returns
For international returns please be aware that, while I can accept returns on non-custom pieces, I cannot refund any shipping costs unless the item is faulty.
If you wish to speak to me about returning an item, please email me at mailmadebyjade(at)